At Auto Max Tools, customer satisfaction is our top priority. We strive to ensure that every product meets your expectations. If, for any reason, you are not satisfied with your purchase, we are here to assist you with a smooth and hassle-free return process.
Return Eligibility
Time Frame: You may return most new, unused, and unopened items within 30 days of delivery for a full refund or exchange.
Condition: Items must be returned in their original condition, unused, and in the original packaging, along with any accessories, manuals, or other components.
Non-returnable Items: Certain products, such as customized tools or special order items, may not be eligible for returns. Please contact our customer service team for confirmation.
Return Process
Contact Us: Before initiating a return, please contact our customer service at info@automaxtools.in with your order number and the reason for return. We will guide you through the process.
Return Shipping:
If the return is due to a product defect or error on our part, we will cover the cost of return shipping.
For other returns (e.g., change of mind), the customer is responsible for return shipping costs.
Packaging and Shipping: Ensure that the item is securely packed to avoid any damage during transit. We recommend using a traceable shipping method, as we are not responsible for any items lost in return shipping.
Refunds
Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.
Refunds will be issued through the original payment method. Please note that it may take additional time for your bank or card issuer to process the refund.
Exchanges
If you wish to exchange an item, please indicate this when contacting us. Exchanges are subject to product availability.
Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 48 hours of delivery. We will work to resolve the issue as quickly as possible, either by offering a replacement or a full refund.
Contact Us
For any queries regarding returns, feel free to reach out to us at:
Email: info@automaxtools.in
Phone: +91 99580 57547
Phone: +91 92053 23885
We appreciate your business and are committed to providing you with the best possible customer service.
Auto Max Tools Team